This Privacy Policy explains how ernph collects, uses, stores, and protects the personal information of Filipino players who register and use the ernph platform. ernph is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
1.1 Scope. This Privacy Policy applies to all personal data processed by ernph in connection with the operation of the ernph online casino and sports betting platform accessible at ernph.org, including all associated mobile interfaces, APIs, and customer support channels. It applies to all registered players and any individual who interacts with ernph in any capacity, including visitors who browse the platform without registering.
1.2 Controller. ernph acts as the personal information controller (PIC) in respect of all personal data collected through the ernph platform, as that term is defined under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations (IRR) issued by the National Privacy Commission (NPC) of the Philippines.
1.3 Acceptance. By registering an account or continuing to use the ernph platform, you acknowledge that you have read, understood, and consented to the data processing practices described in this Privacy Policy. If you do not agree to this Policy, you should not register or continue to use the ernph platform.
ernph collects the following categories of personal data from players, depending on the stage of registration, verification, and ongoing platform use:
| Category | Data Elements | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID details | KYC / identity verification |
| Contact Data | Philippine mobile number, email address, residential address | Account registration |
| Financial Data | GCash account reference, Maya account reference, bank account details (for bank transfer methods), transaction history | Cashier / payment processing |
| Gaming Data | Bet history, game session logs, win/loss records, bonus redemptions | Platform activity |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatic collection |
| Communications Data | Live chat transcripts, email correspondence, support ticket records | Customer support interactions |
ernph does not collect sensitive personal information as defined under RA 10173 (such as health, racial, or religious data) unless strictly required for responsible gaming interventions or legal compliance, and only with your explicit consent.
ernph processes your personal data for the following purposes:
ernph processes your personal data on the following legal grounds under the Data Privacy Act of 2012:
5.1 General Principle. ernph does not sell, rent, or share your personal data with third parties for their independent marketing purposes. ernph only shares your data as described in this section.
5.2 Service Providers. ernph engages third-party processors who provide services integral to platform operation, including payment processing partners (GCash / GXI, Maya / Voyager Innovations, participating banks), KYC verification providers, game software providers (JILI, PG Soft, Pragmatic Play), and IT infrastructure and hosting providers. All processors are bound by data processing agreements requiring them to process ernph player data only as instructed by ernph and in compliance with RA 10173.
5.3 Regulatory Disclosure. ernph may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other Philippine government bodies where required by law, court order, or regulatory direction.
5.4 Cross-Border Transfers. Some ernph service providers may be located outside the Philippines. Where personal data is transferred internationally, ernph ensures appropriate contractual safeguards are in place consistent with NPC-approved transfer mechanisms under RA 10173.
6.1 Active Accounts. ernph retains your personal data for as long as your account remains active and for a period of five (5) years following account closure, in compliance with AML retention requirements under RA 9160 as amended by RA 10365.
6.2 Transaction Records. Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
6.3 Support Records. Customer support correspondence is retained for three (3) years from the date of last interaction unless a longer period is required for dispute resolution or legal proceedings.
6.4 Deletion. Upon expiry of applicable retention periods, ernph securely deletes or anonymises your personal data in accordance with NPC guidelines.
7.1 ernph uses cookies and similar tracking technologies (local storage, session tokens) on the ernph platform for the following purposes:
7.2 ernph does not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertising networks.
7.3 You may manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain ernph platform features from functioning correctly.
ernph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that poses a real risk to your rights and freedoms, ernph will notify the National Privacy Commission within 72 hours of discovery and will inform affected players as required under RA 10173.
Under the Data Privacy Act of 2012, ernph players have the following rights with respect to their personal data processed by ernph:
To exercise any of these rights, contact ernph's Data Protection Officer at [email protected] (plain text — not a clickable link). ernph will respond within fifteen (15) Philippine business days of receiving your request.
ernph strictly prohibits access by any person under the age of 21 years, in accordance with Philippine law and PAGCOR regulations. ernph does not knowingly collect personal data from individuals under 21. If ernph discovers that personal data has been collected from a person under the minimum age, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the verified payment method where legally required.
If you believe a minor has accessed or registered on the ernph platform, please notify us immediately at [email protected].
ernph may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. Material updates will be communicated to registered ernph players via the mobile number or email address on file with a minimum of seven (7) days' advance notice before the updated Policy takes effect. The current version of this Privacy Policy is always available at ernph.org/privacy-policy. Continued use of the ernph platform following the effective date of any update constitutes your acceptance of the revised Policy.
For any questions, access requests, or complaints relating to this Privacy Policy or ernph's handling of your personal data, please contact:
If you are not satisfied with ernph's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority for data protection matters under RA 10173.
Six ways ernph protects your personal data every day.
ernph's data processing practices are designed to comply with the Data Privacy Act of 2012 and NPC regulations — the same framework that governs how Philippine banks and government agencies handle personal data.
Every piece of data transmitted between your device and ernph is protected by 256-bit SSL/TLS encryption. Your login credentials, financial data, and game history are never transmitted in plain text.
ernph does not sell, rent, or share your personal data with advertising networks or data brokers. Your information stays within ernph and its verified service providers — full stop.
ernph players can access, correct, download, or request deletion of their personal data at any time. Your privacy rights under RA 10173 are real — and ernph honours them promptly.
ernph stores only the minimum GCash and Maya account reference data required to process transactions. Full wallet credentials are never stored on ernph servers — payments are processed via secure tokenisation.
In the unlikely event of a data breach affecting ernph player data, ernph will notify the National Privacy Commission within 72 hours and inform affected Filipino players as required by RA 10173.
ernph was built for Filipino players — and that means treating your personal information with the same respect and security you'd expect from any trusted Philippine institution. Explore the platform with confidence.
21+ Only. Please gamble responsibly. ernph operates under the Philippine gaming regulatory framework.